Returns & Exchanges

We want you to love your Misty-Charm jewelry. If you’re not completely satisfied with your purchase, we’re here to help.
  • Return Eligibility
    Items may be returned or exchanged within 30 days of delivery. To be eligible, items must be unused, in their original condition, and include all packaging and tags.
  • How to Return an Item
  1. Contact us at 1873897087@qq.com with your order number and the reason for return.
  2. We’ll review your request and send you a return authorization.
  3. Ship the item back using a trackable shipping method.
  4. Once received and inspected, your refund or exchange will be processed within 5–7 business days.
  • Exclusions
    Customized, personalized, or sale items are final sale and cannot be returned or exchanged.